LOCATION & DIRECTIONS        HOURS: DAILY 9:30-5PM     PHONE: 509.996.3645          TRAILS     SKI & BIKE RENTALS          ON SALE
 
 
 
 
 
 
 
 
 
 

Policies and Shipping

100% SATISFACTION GUARANTEE

Methow Cycle & Sport stands behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

SHIPPING (Continental U.S.)

Two shipping options are offered for merchandise delivery:

Order AmountStandard Shipping Store Pickup*
 $.01 to $99.99 10% of order total
FREE
$100.00 or more FREE FREE


Note: Orders usually ship within one business day of being placed.
Shipping may take longer if item status is displayed as "in warehouse". Please contact us for expedited shipping or shipping outside of Continental U.S.

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

IN-STORE PICKUP

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.

RETURNS

If there’s a problem with something you purchased from Methow Cycle & Sport, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). Returned items must be recieved by Methow Cycle & Sport within 30 days of the order being placed. We will refund shipping costs on damaged or incorrect merchandise. Used merchandise may not be returned for refund, but we do honor all manufacturer warranties. If there is an issue with a product you have used, please contact us for warranty information. Merchandise returned that appears used will be subject to a restocking fee. Labor fees are not refundable, i.e., custom built wheels.

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.

PRICES AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling 509 996-3645 or emailing joeb@methowcyclesport.com. Thank you!

 

29 State Route 20, Winthrop WA 98862  |  509 996-3645  |  rideyourbike@methowcyclesport.com

©2014 Methow Cycle & Sport LLC, All Rights Reserved